Privacy Policy

Last updated: 01.06.2026

At FUNUS d.o.o. (“we”, “us”, or “our”), we are committed to protecting your privacy and handling personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

1. Company Information

Company name: FUNUS d.o.o.
Address: Zelena pijaca objekat F 3/II, 74000, Doboj, Bosnia and Herzegovina
Email: slavisaaaaa@gmail.com
Phone / WhatsApp / Viber: +38766162418
Working hours: Mon-Sun: 00:00 – 24:00 h

For inquiries, we kindly prefer communication by email.

2. What Personal Data We Collect

We may collect and process the following personal data:

full name
email address
phone number
WhatsApp or Viber contact details, if you choose to contact us through those channels
information you provide through our contact form
information you provide by email or other communication channels
location and transport-related information you voluntarily submit
technical data such as IP address, browser type, device type, operating system, referral source, pages visited, and time spent on the website
cookie-related data and consent preferences, where applicable

We only collect personal data that is necessary for communication, service coordination, website functionality, analytics, and legal compliance.

3. How We Collect Your Data

We may collect your personal data when:

you fill out and submit the contact form on our website
you contact us by email
you call us or contact us through WhatsApp or Viber
you browse our website
you interact with our cookie banner or cookie settings
you use pages that include Google Maps
you communicate with us regarding repatriation, funeral transport, cremation arrangements, urn transport, documentation, or related services

4. Why We Process Your Data

We may process your personal data for the following purposes:

to respond to your inquiries
to communicate with you regarding our services
to organize and coordinate repatriation and funeral transport services
to assist with documentation and related service arrangements
to improve our website and user experience
to monitor website performance and visitor behavior through analytics
to provide map functionality and location-related information through Google Maps
to manage cookie preferences and obtain consent where required
to maintain website security and prevent abuse
to comply with legal obligations
to establish, exercise, or defend legal claims where necessary

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the situation:

your consent
the performance of a contract or taking steps at your request before entering into a contract
compliance with a legal obligation
our legitimate interests, such as responding to inquiries, managing communications, improving our website, analyzing site usage, and maintaining website security, provided that these interests are not overridden by your rights and freedoms

Where cookies, Google Analytics, or Google Maps require consent under applicable law, we will rely on your consent before activating them.

6. Contact Form

If you contact us through the contact form on our website, we will process the personal data you submit in order to respond to your inquiry and provide the requested information or support.

This may include your name, email address, phone number, and any additional information you include in your message. We only use this information for communication, support, service coordination, and related legitimate business purposes.

7. Google Analytics

Our website may use Google Analytics, a web analytics service that helps us understand how visitors use our website, improve content, and optimize user experience.

Google Analytics may collect information such as:

IP address
browser and device information
pages visited
session duration
traffic source
interactions with website content

Where required by law, Google Analytics will only be activated after you provide consent through our cookie banner. Google may process this information on our behalf in accordance with its own privacy policies.

You can learn more about how Google processes data by reviewing Google’s privacy information.

8. Google Maps

Our website may use Google Maps to display map content and help visitors find our location or better understand service-related geographic information.

When Google Maps is loaded, Google may collect technical data such as your IP address and other usage-related information. Depending on your jurisdiction and website settings, Google Maps may only be activated after your consent is provided through the cookie banner.

We recommend reviewing Google’s privacy documentation for more information on how Google handles data.

9. Cookie Banner and Cookies

Our website uses a cookie banner to inform visitors about the use of cookies and, where required, to collect and manage consent preferences.

Cookies may be used for:

essential website functionality
saving user preferences
website analytics
map integrations
security and technical performance

Some cookies are strictly necessary for the website to function properly and do not require consent in certain jurisdictions. Other cookies, including analytics and third-party service cookies, may only be used after you provide consent through the cookie banner.

You may change or withdraw your cookie preferences at any time through the cookie settings tool, if available on our website.

10. Sharing of Personal Data

We do not sell your personal data.

We may share your personal data, where necessary, with:

funeral and transport partners involved in the requested service
public authorities, consulates, embassies, and institutions where documentation or legal procedures require it
website hosting providers
IT, maintenance, and technical support providers
contact form, analytics, map, and cookie management service providers
legal, accounting, or professional advisers, where necessary
competent authorities if disclosure is required by law

We only share data to the extent necessary for the relevant purpose.

11. International Transfers

Because our services may involve international funeral transport and repatriation, your personal data may be transferred to recipients outside Bosnia and Herzegovina and, where applicable, outside the European Economic Area.

In addition, some third-party providers such as Google may process data on servers located in other countries. Where such transfers take place, we will take appropriate steps to ensure that your personal data remains adequately protected and handled in accordance with applicable legal requirements.

12. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including communication, service coordination, legal compliance, dispute resolution, and record-keeping obligations.

Retention periods may depend on:

the type of inquiry or service requested
whether a service was provided
legal and administrative requirements
the need to resolve disputes or protect legal rights
consent records and cookie preference logs, where applicable

When personal data is no longer needed, we will securely delete it or anonymize it where appropriate.

13. Your Rights

Depending on the applicable law, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion of your personal data
request restriction of processing
object to certain processing activities
request data portability, where applicable
withdraw consent at any time, where processing is based on consent
lodge a complaint with a competent data protection authority

If you wish to exercise any of your rights, please contact us by email at slavisaaaaa@gmail.com.

14. Third-Party Services

Our website may use third-party services such as:

Google Analytics
Google Maps
website hosting providers
email providers
contact form tools
cookie consent tools
website security or performance tools

These third parties may process technical or usage-related data in accordance with their own privacy policies and only where necessary.

15. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend that you review their privacy policies separately.

17. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children through the website unless this is legally necessary and appropriately authorized.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updated version will be published on this page with a revised “Last updated” date.

19. Contact

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us:

FUNUS d.o.o.
Zelena pijaca objekat F 3/II, 74000, Doboj, BiH
Email: slavisaaaaa@gmail.com
Phone / WhatsApp / Viber: +38766162418